Shipping & Returns

Call us at 0654 519 615 during business hours for any questions

 

**We will call you to confirm any order before delivering or taking payment**

 

DELIVERY:

  • We can organize shipping anywhere in Tanzania. 
  • We have pick up locations in Dar es Salaam City Centre and Oysterbay 
  • Shipping generally takes 1-3 days within Dar es Salaam, and 5-7 days outside Dar es Salaam

 

General Delivery Charges 

WITHIN Dar es Salaam: 6,000/- 

OUTSIDE Dar es Salaam: 12,000/- (to bus station)

  

Returns Policy

Our business hours for responding to any inquiries is Monday-Saturday 9am-5pm. We are generally closed holidays. We value our customers and attempt to answer all inquiries as quickly as possible.

 

Please note the following return policy

  • You may return most new, unopened items within 3 days of delivery for a credit.
  • We don't give refunds unless we gave you or shipped you the wrong item. 
  • Return shipping costs will be the responsibility of the customer unless the return is a result of our error (you received an incorrect or defective item). 

If you need to return an item, please CALL or WHATSAPP us at 0654 519 615 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.